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Questions & Answers

Here are some of the questions most people ask us when they email or call.  Hopefully, all of your present questions will be answered just by reading the following questions and answers.  If not, please email us or call us and we'll be happy to answer whatever you need. (Oh, that's not me in the picture to the right, but she's gorgeous, don't you think?)

How long does the average room take to rearrange?
ANSWER: We're usually at a client's home between 3-4 hours up to an entire day (6 hours, allowing for travel too).  

Do you physically move the furniture and accessories, or just tell us what to do?
ANSWER:  We actually come in my "grubbies" and we physically move the furniture and accessories.  Sometimes I bring an assistant. Sometimes I am alone and will need the homeowner's help.  I also bring some tools of the trade to help in the process.

How are the liability risks handled?  ANSWER: I do not accept liability for anything that is moved.  All clients are required to sign a liability waiver assuming all of the risk to their property and possessions.  This keeps the consultation fee as low as possible. In the 17 years I have been doing rearrangement design, I have never broken or damaged anything belonging to a client. We are extremely careful.  The homeowner is asked to move really delicate accessories, so we do require someone to be present during the redesign process.

What are your consultation fees?

ANSWER: We have a one-hour initial consultation fee of  $75 (it runs a little more for clients that are more than a 20 minute drive in any direction). During that hour the client may ask for advice on any part of the home they wish.  Suggestions will gladly be furnished.  At the completion of the hour, the homeowner has the option of scheduling a full room rearrangement, redesign service for one room or the entire home.  There is a $350 fee to redesign a complete room.  Most rooms take about 3-4 hours, however, we will stay until the redesign is complete.  If it goes quickly, we will work on another room of the homeowner's choice in addition to the scheduled room, if the homeowner so chooses.

We never leave a home until we are satisfied that the homeowner is very happy with the results.  So the risk is on us.  If it takes longer than expected, so be it.  The homeowner never pays extra because the redesign took all day.

When do you schedule appointments? ANSWER: In the morning so that we have daylight for as long as possible.

However, some people can only meet with us in the evenings or on weekends.  We try to accommodate your needs.

When is payment due?
ANSWER: Documents of the agreed upon price are signed upon our arrival.  Payment is due at the conclusion of the consultation. An invoice will be provided at the conclusion of the appointment, along with a request for a brief testimonial and any referrals the client might wish to pass on.

Please contact us if you have further questions.  Thank you for your interest.


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